“IT departments need visibility, optimization and control across hybrid clouds and networks to ensure that all on-premises, cloud and SaaS applications perform” and he later points out, “to deliver superior application performance in today’s hybrid environments, enterprises need a comprehensive solution that provides end-to-end application visibility, optimization and control.” A study in Mr. Brar article finds that many executives while moving more apps to the cloud are still also lacking the right visibility and control to ensure software performs well.
Mr. Brar breaks down first what is needed for achieving visibility:
- Network- and application-aware path-selection capability
- Dynamic tunneling capability with a central control plane
- Interface with a cloud-based security provider
- Inbound QoS
- Unified management plane
By implementing the above you can better understand what users are experiencing problems, where the problem is happening and what is the root cause.
Control is also important in app-performance. IT must not only be able to diagnose the problem but also lead the way to fix it. Mr. Brar provides some insight on how to approach control. First don’t keep the problem in-house. Not only should you communicate what is happening to your critical service providers, the business and other executives but you can work together to develop a solution to fix. Become aware of where problems are happening. Mr. Brar writes, “follow the traffic.” Finally, Mr. Brar recommends that you also move to becoming predictive. What trends are you seeing? Is there a way to foresee problems or determine trigger points?
Poor app performance doesn’t just affect employees and productivity but it also impacts customers and clients and ultimately the bottom line. Closing the “application-performance gap” is an opportunity for IT to take the lead to improve overall organizational performance.