“Artificial intelligence (AI) is rapidly moving from nice-to-have into must-have territory for organizations. In fact, nearly six in ten AI early adopters think it will be a necessary element to remain competitive within the next few years. Two-thirds say AI is very important to their organization’s strategy and success”, reports Susan Hupfer for IBM. In fact, 62% of early adopters are reporting that their AI initiatives are exceeding their expectations.
What can AI systems do? AI technologies augment human intelligence to help improve decision making by crunching large amounts of data quickly and being able to generate predictions, relations and recommendations. This helps managers make more informed decisions faster. Here are some examples of how AI is helping companies boost their productivity:
- Search. For many companies offering an intelligent search option for employees and customers across fragmented systems and data sources is difficult. AI search platforms have enabled companies to improve search offerings for both structured and unstructured data
- Customer care. AI systems are working in a number of ways for customer care departments. In some case, AI evaluates natural language questions submitted via text, web chats or instant messaging platforms. In other cases, AI allows customer care employees to find faster the right answers to customer questions
- Workflows. Some companies are also using AI systems to compile “organizational wisdom” to cut down on the bottlenecks that can happen when the same subject matter experts are repeatedly sought out for information
- Operations. Equipment and operational based businesses are using the predictive powers of AI systems to identify potential risks for downtime and to better plan for equipment maintenance. These businesses can also use these predictive elements to better manage inventory and supply chains to save money
According to IBM, half of early adopters are already reporting workplace productivity and efficiency. Think about how AI technology could combine with your business strengths to improve operations, employee performance and ultimately customer satisfaction.